Frequently Asked Questions
Everything you need to know about our premium electronic equipment and services.
What is the standard delivery time for orders?
We typically process orders within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your electronic products?
Yes, all hardware purchased from Powerhouse Films Ltd comes with a standard 12-month manufacturer warranty covering technical defects and hardware failures.
What is your return policy for open-box items?
We accept returns within 30 days of purchase. Please note that open-box items must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for high-value professional equipment orders.
Do you provide technical support for setup?
Absolutely. Our expert technical team is available via email or live chat to assist you with the initial configuration and troubleshooting of your new equipment.